Job Details



Director, Quality Management and Improvement


Position ID: J0814-0974
Job Type: Permanent Full Time
Job Location: Toronto, Ontario, Canada
Division: IT/IS
Region: Head Office
Job Category: IT
Number of Positions 1

Keeping You Moving::

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development. In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward. At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.

Position Overview:

The Director, Quality Management and Improvement will lead the Quality Management practice for RSA Canada across all business lines. This role will drive continuous Quality Management improvement, develop capability, improve consistency of practices and metrics and manage RSA’s strategic Quality Management vendor partner.

Who you are::

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role::

• Set the direction and practices across multiple Quality Management teams across Canada.
• Manage a combination of direct, in-direct, vendor and dotted line resources across multiple locations in Canada
• Manage, strengthen, and leverage, the partnership with the Cognizant onshore and offshore teams, and continue to transform the Quality Management function into a centre of excellence.
• Lead the work to improve the overall quality within Application Delivery Services (ADS) by working with stakeholders both internal and external to ADS, to examine the System Development Life Cycle, and improve upon processes, tools and performance indicators.
• Establish consistent customer satisfaction and productivity metrics to drive efficiency and service
• Continuously build strong relationships with key stakeholders (Regional VPs and Directors, HO Underwriting, Sales, etc.)
• Provide day to day leadership for the Operations Productivity & Effectiveness team

What you bring to this role::

• The ideal candidate must have at least 7-10 years of solid experience in insurance/financial services leadership role focusing on Quality Management and Testing practices
• A minimum of 3-5 years’ experience managing vendor resources in an on-shore / offshore configuration
• Demonstrated ability to determine the key risks that need to be addressed and develop actions plans that are multi-faceted in nature and include both business process and system components
• The ability to think strategically and develop supporting business cases
• Demonstrated ability to provide strategic direction and to analyze and resolve problems resourcefully
• Strong business management/matrix management experience
• Strong interpersonal skills, especially specific to persuasion and negotiation
• Ability to interact tactfully and effectively with staff at all organizational levels
• A passion for continuous improvement and the proven ability to execute change
• Solid understanding of IT solutions and industry leading practices pertaining to Quality management and Testing
• Excellent skills in: Work planning and organization; Process management; Performance management; People management
• Previous business process role experience is a must
• Experience in the insurance or financial services industry is an asset

Other Information::

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Skills:
  • Quality Assurance


Where did you first learn about this position?*

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.



Share with friend  

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.