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Service Specialist


Position ID: J1017-0184
Job Type: Permanent Full Time
Job Location: St. John's, , Canada
Division: Operations
Region: Atlantic
Job Category: Operations
Number of Positions 11

Company Profile:

Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of approximately 1500 employees across Canada working throughout more than 70 locations from Newfoundland and Labrador to British Columbia. We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team!

Johnson Inc is the managing agent for Unifund Assurance Company.

Position Overview:

Our Company is growing, and we’re excited to be expanding our Customer Care Center, located in St. John’s, NL, to service the needs of our customers. We’re looking for people who to add to our team of Insurance Professionals who have a passion for customer service and who aim to deliver their best every day! We currently have openings for Service Specialists who are professional, flexible, quick learners, and who find insurance interesting! The ideal candidate enjoys interacting with clients and team members and is able to establish a rapport on the phone or via email, has a passion for delivering exceptional customer service, and is able to work a flexible shift schedule of days, evenings and/or weekends.

Who you are:

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You thrive on meeting and exceeding your service and sales targets. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you

What you will achieve in this role:

Working in a fast-paced computerized environment, the Service Specialist, reporting to the Operations Leader, will be responsible for servicing our customers, and this will include the
successful completion of required provincial licensing course and exam; as well as
• Providing advice on Home, Auto & Travel insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products
• Cross selling or upselling Home, Auto & Travel products to existing clients
• Processing insurance transactions following underwriting guidelines to meet quality expectations
• Accepting payments and processing changes in payment methods following standard accounting principles
• Handling phone and email inquiries and requests from existing clients

Other Information:

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants. However, only those selected for an interview will be contacted.

We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line.

RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.

RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA2@JOHNSON.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Skills:
  • Analytical skills
  • Collaboration
  • Customer Service
  • Financial Services
  • Insurance
  • Organizational skills
  • Problem solving skills
  • Team player
  • Time management skills
  • Verbal Communication Skills
  • Written Communication skills
Please answer all of the following questions before applying
*1. Are you legally entitled to work in Canada and for an unlimited amount of time?
* Question numbers in red and with an asterisk (*) indicate mandatory questions (answer is required).

Where did you first learn about this position?*

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.




Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.