Job Details


| Print

Claims Rep 1, Property


Position ID: J0917-0555
Job Type: Permanent Full Time
Job Location: Calgary or Edmonton, Alberta, Canada
Division: Claims
Region: West
Job Category: Claims
Number of Positions 1

Keeping You Moving:

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.

Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development.

In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward.

At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.

Position Overview:

This role requires you to act as the first point of contact for our insureds who are making property damage claims. You will have critical input in setting the customers' first impression, setting expectations, and gathering the right information to allow for efficient fair claims handling. You can handle fast paced action in a team call queue environment answering new claims calls and can react to changes in priorities and focus as required by call volumes and customer demands. You will be providing brilliant service to customers; gathering relevant information on a claim to help assess coverage for any particular loss situation. As a key part of this role, you will be assigning, directing, and reviewing the vendor resources required to make your insureds claims experience as hassle free as possible. You are able to balance quality of service and customer experience on each call while contributing to the team call response goals through effective conversation management. You will be desk based, comfortable with using computers and the internet, have strong telephone communication skills and be able to provide high levels of customer empathy. You thrive in a fast paced, results driven environment where organization and ability to manage time across multiple claims is a critical skill. You are able to prioritize work and deliver great customer service through your communication and problem solving skills. While the majority of your work is independent, you are part of a national team located regionally and are expected to collaborate and work effectively with others. There is a requirement for flexibility in working hours to meet business needs.

At RSA, we believe industry knowledge is an important asset to your success in your new role. With that in mind, we strongly recommend and will provide support for you to enter into the CIP program with intent to secure the next 5 courses within the next 3 years.

Who you are:

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role:

• You will enhance the customer experience with Customer Obsession
• You will exceed productivity targets on deliverable Key Performance Indicators
-You will direct the claims handling with your technical knowledge of policy wordings
-You will explain claims process and clearly establish mutual expectations with clients

What you bring to this role:

Experience working in a customer service role
Basic understanding of insurance and claims handling
Basic understanding of construction terminology
You are comfortable handling customer service escalations and complaints
Superior time management skills
Previous call center experience would be an asset
Be highly organized and able to work under pressure in a fast paced environment
Ability to determine priorities and act within agreed upon timeframes
Completion of, or enrollment in, CIP designation studies

#LI-HS1

Other Information:

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants. However, only those selected for an interview will be contacted.

We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line.

RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.

RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Skills:
  • CIP
  • Claims


Where did you first learn about this position?*

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.




Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.