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Bilingual Claims Adjuster, Auto Physical Damage


Position ID: J1217-0447
Job Type: Permanent Full Time
Job Location: Mississauga, Ontario, Canada
Division: Claims
Region: Ontario
Job Category: Claims
Number of Positions 2

Keeping You Moving:

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.

Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development.

In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward.

At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.

Position Overview:

We are looking for highly motivated individuals to join our Mississauga team as a Claims Auto Adjuster to provide brilliant service by facilitating prompt and equitable settlements of personal and commercial lines of auto claims.

Successful candidates will be flexible between the hours of 6:30 am – 9:00 pm (EST). Monday – Friday. In addition, the Service Centre is operational 24/7 and on all weekends and Statutory Holidays; therefore you may be scheduled to work on these days and during peak periods should the business needs arise.
At RSA, we believe industry knowledge is an important asset to your success in your new role. With that in mind, we strongly recommend and will provide support for you to enter into the CIP program with intent to secure the next 5 courses within the next 3 years.

Who you are:

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role:

• You will provide flexible and principled claims adjusting of personal and commercial lines automobile claims in English and French and will have exposure to national claims handling
• As an experienced adjudicator, you will contribute to team’s success by consistently leveraging RSA best practices.
• You must have the ability to act decisively and work with a high degree of autonomy.
• You will apply your influencing skills, investigative and negotiation skills
• As we work in a team environment, you will utilize your strong interpersonal and customer service skills to be able to effectively build strong business relationships with both customers and team members.
• Within the first year of employment you will successfully complete the C11 course towards completion of the CIP program.

What you bring to this role:

• Minimum of 1 years’ experience claims file handling with experience in auto claims
• Previous experience in insurance or customer service preferably in a call center environment
• Fluency in French is a must
• You have outstanding communication and phone etiquette skills
• Flexibility to work a variety of times Monday to Friday 6:30 am – 9:00 pm EST and as business needs arise to best support our clients and customers across Canada
• Working knowledge of Microsoft Word, Excel, PowerPoint, Outlook and Guidewire

Other Information:

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants. However, only those selected for an interview will be contacted.

We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line.

RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.

RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Skills:
  • Bilingual
  • Claims
  • Customer Service
  • French


Where did you first learn about this position?*

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.




Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.