Job Details


| Print

Claims Functional Manager - Quebec region


Position ID: J0817-0569
Job Type: Permanent Full Time
Job Location: Montréal, Quebec, Canada
Division: Claims
Region: Montreal
Job Category: Claims
Number of Positions 1

Keeping You Moving:

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development. In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward. At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.

Position Overview:

As the Quebec Functional leader for property and auto physical damage claims across personal and commercial lines you will be the senior claims leader in the Quebec region but also part of a national leadership team. Along with your leadership responsibilities you will be charged with the continued development and implementation of our “One Canada Claims approach”.
This involves aligning our Quebec operations with our National property and auto physical damage model where possible. This role has direct ownership of a portfolio of claims that represents a significant amount in incurred reserves annually.
You will also be responsible for customer experience, people engagement, delivering to operational plan, and continuous improvement for Quebec property and automobile. With a deep level of technical claims knowledge, this role provides leadership to the business area and embeds a culture of governance & control and employee engagement.
In addition, this role will work closely with vendor management and sourcing in the selection and performance management of the corresponding vendor partners. This individual will also work closely with the National Property and auto physical damage Directors to develop and embed best practices and processes.

Who you are:

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role:

• Lead Claims expense management for his/her business area including vendor spend, Loss Adjustment Expenses (LAE), headcount, etc and ongoing monitoring of expenses to ensure adherence to budget.
• Leading teams through change
• Process improvement and efficiency gains
• Lead the Quebec team integration into the “One Canada” approach.
• Plan and manage business operations within Quebec and resources in line with agreed performance targets, service standards, budgets and wider business and change objectives.
• Build and maintain effective and strong working relationships with other business areas and functions in order to maximize the effectiveness of operations.
• Analyze and interpret claims MI for business area to ensure optimal performance of operations.
• Strong understanding of market and regulatory issues/trends in Quebec and developing corrective actions to mitigate risk to the business. Timely reporting of same to the National Property and auto physical damage Directors.
• Develop, support and encourage the identification and implementation of new and/or better processes to improve service and efficiency.
• Maintain and foster a strong governance and control environment for his/her business area in line with internal policy and material external legislative and/or regulatory requirements.
• Recruit, manage, coach, develop and lead the Quebec teams to enhance Employee Engagement level through pro-active action planning and open communication.
• Effective leadership and ongoing talent management, performance management and succession planning.
• Development and delivery of key strategic initiatives surrounding process and service delivery.

What you bring to this role:

• Leading and motivating through change
• 5+ years of leading managers/team leaders
• 10 + years of technical claim knowledge in Property and auto physical damage
• Strong analytic problem solving skills, financial skills and business acumen
• Strong relationship management and engagement with key stakeholders
• Excellent communication and presentation skills
• Ability to influence across the organization
• Ability to work and lead team in environment with competing priorities and timelines, while maintaining quality and meeting deadlines
• Working knowledge of Claims operations and processes
• Performance measurement and management of staff and ability to manage

Other Information:

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Skills:
  • Bilingual


Where did you first learn about this position?*

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.




Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.