Service Specialist, Home & Auto Insurance

Subscribe to RSS Feed
Printer friendly interface
Job Title:
Service Specialist, Home & Auto Insurance
Position ID:
J1119-0599
Job Type:
Permanent Full Time
Division:
Home Auto Operations
Region:
Ontario
Posting Language:
E
Job Category:
Operations
Number of Positions:
23
Closing Date:
17/01/2020

Keeping You Moving

Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of approximately 1500 employees across Canada working throughout more than 70 locations from Newfoundland and Labrador to British Columbia. We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team! Johnson Inc is the managing agent for Unifund Assurance Company.

Position Overview:

We are looking for a highly motivated individual to assume the role of Service Specialist, working in our Customer Care Center, located in Richmond Hill. This position opens the door to great opportunities within the Insurance Industry. The successful candidate will be able to work a flexible shift schedule Monday to Saturday, 8:00 am – 6:00 pm EST.

Who you are

You are a high performer, preferably with a valid RIBO or OTL license, who delivers more than what is expected and who provides excellent service by understanding a customers’ needs. You are a dedicated team player with superb communication skills both verbally and written. You find solutions to problems. You are able to multi-task and have good organization skills. You thrive on meeting and exceeding your service and sales targets. You get things done the right way. You have fun and you make work fun for those working around you.

What you will achieve in this role

Working in a fast-paced computerized environment, the Service Specialist, reporting to the Operations Leader will be responsible for servicing our customers; as well as:
• Providing advice on Home & Auto insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products
• Cross selling or upselling Home & Auto products to existing clients
• Processing insurance transactions following underwriting guidelines to meet quality expectations
• Accepting payments and processing changes in payment methods
• Ensuring all documentation is received to underwrite the policy, handle phone call inquiries from existing clients and process necessary changes.

What you bring to this role

• A valid RIBO or OTL license is preferred, but if you do not have one, we will train you!
• You have solid customer service and computer skills.
• Insurance industry skills are preferred
• Excellent client service, organization and communication skills are essential, as is the ability to work in a team environment

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA2@JOHNSON.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.