Bilingual Service Specialist, Home-Auto Insurance

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Job Title:
Bilingual Service Specialist, Home-Auto Insurance
Position ID:
J0119-0519
Job Type:
Permanent Full Time
Division:
Home Auto Operations
Region:
Atlantic
Job Category:
Operations
Number of Positions:
5
Closing Date:
28/06/2019

Keeping You Moving

Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of approximately 1500 employees across Canada working throughout more than 70 locations from Newfoundland and Labrador to British Columbia. We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team! Johnson Inc is the managing agent for Unifund Assurance Company.

Position Overview:

We currently have an opening for a Service Specialist in our Dieppe, NB location to service the needs of our customers. We’re looking for a person to add to our team of Insurance Professionals who have a passion for customer service and who aim to deliver their best every day!. If you are an experienced, results-driven and sales-minded individual who understands and can analyze a customer’s needs and problem solve then this position is for you. The ideal candidate has a passion for customer service and aims to deliver their best every day. They enjoy interacting with clients and working in a team environment. The successful candidate will be able to work a flexible shift schedule of days, evenings and/or weekends.

Who you are

You are a high performer who delivers more than what is expected, who provides excellent service by understanding a customers’ needs. You are a dedicated team player with superb communication skills both verbally and written. You find solutions to problems. You are able to multi-task and have good organization skills. You thrive on meeting and exceeding your service and sales targets. You get things done the right way. You have fun and you make work fun for those working around you

What you will achieve in this role

Working in a fast-paced computerized environment, the Service Specialist, reporting to the Operations Leader will be responsible for servicing our customers; as well as
• Providing advice on Home & Auto insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products
• Cross selling or upselling Home & Auto products to existing clients
• Processing insurance transactions following underwriting guidelines to meet quality expectations
• Accepting payments and processing changes in payment methods following standard accounting principles
• Ensure all documentation is received to Underwrite the policy, handle phone call inquiries from existing clients and process necessary changes.
Working in a fast-paced computerized environment, the Service Specialist, reporting to the Operations Leader will be responsible for servicing our customers; as well as
• Providing advice on Home & Auto insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products
• Cross selling or upselling Home & Auto products to existing clients
• Processing insurance transactions following underwriting guidelines to meet quality expectations
• Accepting payments and processing changes in payment methods following standard accounting principles
• Ensure all documentation is received to Underwrite the policy, handle phone call inquiries from existing clients and process necessary changes.

What you bring to this role

- Three to five (3 – 5) years’ experience in customer service and sales.
- Excellent client service, competent computer skills, organization and communication skills are essential, as is the ability to work in a team environment.
- Must be bilingual (French/English)

Assets (Nice to Have):
- Knowledge of Personal Lines Insurance.
- A General Insurance license
- Working toward a Chartered Insurance Professional (CIP) designation, a Canadian Accredited Insurance Broker (CAIB) designation and/or a RIBO license

Note: You will be required to complete your General Insurance License within 1 year of employment

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA2@JOHNSON.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.