Group Benefits Insurance Administrator

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Job Title:
Group Benefits Insurance Administrator
Position ID:
J1019-0175
Job Type:
Permanent Full Time
Division:
Plan Benefit Administration
Region:
West
Posting Language:
E
Job Category:
Plan Benefits
Number of Positions:
1
Closing Date:
25/10/2019

Keeping You Moving

Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of approximately 1500 employees across Canada working from Newfoundland and Labrador to British Columbia. We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team! Johnson Inc is the managing agent for Unifund Assurance Company.

Position Overview:

As a motivated, customer focused and team-oriented self-starter who thrives on attention to detail, you will provide prompt, courteous and effective client service to individual Group Insurance Plan participants. You will address clients’ insurance requirements, using established procedures in a fast-paced computerized environment.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you

What you will achieve in this role

• Provide accurate, professional, quality Customer Service to clients groups
• Meet or exceed all call answer rate and service level KPIs, and deliver timely Administration Services
• Contribute to the successful retention of current clients and attract new groups in the marketplace through accountability and ownership of client relationship and service
• Actively contribute to a high performing and engaged Plan Benefit team in a respectful team environment

Responsibilities of the role include:
•Handling written and verbal client inquiries regarding Group Insurance coverage and policies communicating benefits and providing information on eligibility and coverage options
• Processing transactions and monthly reconciliation for insured
• Liaising with Clients, Providers and Insurance Carriers ensuring inquiries/complaints are handled accordingly
• Other duties, as assigned.

What you bring to this role

• Excellent verbal and written communication skills
• Critical thinker with high attention to detail and accuracy
• Great team player who can also work independently
• Solid sense of initiative and urgency and have a desire to take on more responsibility
• Dedicated and organized, with demonstrated accountability and reliability in the quality and timeliness of work.
• Proven ability to multitask
• Effective prioritization and follow up with the ability to meet deadlines under pressure
• Good analytical, mathematical and problem solving skills
• 3-5 years’ customer service experience
• Accident & Sickness License is not necessary but will be required within 6 months of employment
• Insurance industry and Contact Centre experience would be an asset

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA2@JOHNSON.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.