Claims Representative III

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Job Title:
Claims Representative III
Position ID:
J0419-0670
Job Type:
Permanent Full Time
Division:
Claims
Region:
West
Job Category:
Claims
Number of Positions:
1
Closing Date:
12/07/2019

Keeping You Moving

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.

Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development.

In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward.

At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.

At RSA Canada, our purpose is to Make Life Better Together and we do that every day through our commitments to our people, our customers and our partners. We are committed to fostering an inclusive, fair, and accessible environment where every team member has the opportunity to reach their full potential and where everyone feels comfortable being their true selves. We hire on the basis of merit and we are committed to inclusive, barrier-free recruitment and selection processes, as well as equal access to training and promotion opportunities.

Position Overview:

We are looking for a highly motivated individual in this dynamic opportunity to join our team. The position will focus predominately on handling complex Commercial Property losses with some Personal lines throughout Western Canada. Commercial losses will include, but not limited to, Course of Construction, Motor Cargo, Contractor Equipment, complex Business Interruption and Structural Commercial Losses. You will interpret and confirm policy wordings to determine if the claim is within the scope of coverage, gather all information and evidence relevant to the loss, negotiate with policy holders and direct and instruct outside vendors. Some travel will be required for mediations, both private and judicial, throughout Western Canada.
This opportunity is located in Calgary. There is potential of working from home for the right candidate however not on a full time basis.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

• Ensure prompt and equitable handling and settlement of complex claims.
• You will interpret and confirm policy wordings to determine if the claim is within the scope of coverage
• You will gather all information and evidence relevant to the loss
• You will negotiate with policy holders and direct and instruct outside vendors
• You will be working with Special Investigations Unit on suspicion of fraud when required
• As a strong communicator, you will work closely with brokers and provide brilliant professional service
• You enjoy coaching and mentoring junior staff

What you bring to this role

• Minimum of 8-10 years in a Claims Representative role with complex claims handling experience
• CIP Designation or enrolled in the program is an asset
• Strong technical knowledge of principles of insurance, and jurisprudence in Western Canada
• Excellent customer service skills
• Excellent verbal and written communication skills
• Strong negotiation skills are required
• Excellent interpersonal skills, organizational and planning skills
• Willingness to participate in workshops, internal and/or external, to continuously enrich your expertise and education

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants. However, only those selected for an interview will be contacted.

We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line.

RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.

RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.