Client Advisor / Johnson Specialty Insurance Solutions

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Job Title:
Client Advisor / Johnson Specialty Insurance Solutions
Position ID:
J0519-0084
Job Type:
Permanent Full Time
Division:
Operations
Region:
Ontario
Job Category:
Operations
Number of Positions:
5
Closing Date:
28/06/2019

Keeping You Moving

Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of approximately 1500 employees across Canada working from Newfoundland and Labrador to British Columbia. We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team! Johnson Inc is the managing agent for Unifund Assurance Company.

Position Overview:

We currently have several openings for a Client Advisor in one of our Ontario Regional offices, located in Burlington, Kanata, Kingston or Richmond Hill. We’re looking to add to our team of Insurance Professionals who have a passion for customer service and who aim to deliver their best every day. If you are an experienced, results-driven and sales-minded individual who understands and can analyze a customer’s needs and problem solve then this position is for you. You enjoy interacting with clients and working in a team environment.

Who you are

You are a high performer who delivers more than what is expected, who provides excellent service by understanding a customers’ needs. You are a dedicated team player with superb communication skills both verbally and written. You find solutions to problems. You are able to multi-task and have good organization skills. You thrive on meeting and exceeding your service and sales targets. You get things done the right way. You have fun and you make work fun for those working around you. You have the ability to work both independently & within a team environment.

What you will achieve in this role

Working in a fast-paced computerized environment, the Client Advisor will be responsible for servicing our customers;
• Providing advice & servicing client’s needs on their Home / Auto & Specialty insurance products
• Processing insurance transactions following underwriting guidelines to meet quality expectations
• Taking claims information & forwarding the claim to the Specialty Lines Insurer
• Covering for Specialty Lines team members when required
• Understanding & following our various Specialty Lines Insurance Companies underwriting rules, guidelines & binding authorities
• Accepting payments and processing changes in payment methods following standard accounting principles
• Ensure all documentation is received to Underwrite the policy, handle phone call inquiries from existing clients and process necessary changes within the Epic / Applied Broker management system

What you bring to this role

Personal Lines Insurance and a background in customer service and sales. Excellent client service, organization and communication skills are essential, as is the ability to work in a team environment. A General Insurance license is required with preference given to those who are working toward a Chartered Insurance Professional (CIP) designation, a Canadian Accredited Insurance Broker (CAIB) designation and/or a RIBO license

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA2@JOHNSON.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.