Process Excellence Analyst

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Job Title:
Process Excellence Analyst
Position ID:
J0120-0914
Job Type:
Permanent Full Time
Division:
Operations
Region:
Atlantic
Posting Language:
E
Job Category:
Operations
Number of Positions:
2
Closing Date:
28/02/2020

Keeping You Moving

Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of approximately 1500 employees across Canada working throughout more than 70 locations from Newfoundland and Labrador to British Columbia. We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team! Johnson Inc is the managing agent for Unifund Assurance Company.

Position Overview:

The Process Excellence Analyst will lead deployment of E2E optimization in the company. As a Process Excellence Analyst, one will create and foster an environment that promotes continuous improvement, increases consistency & transparency, and empower employees to enhance the value of the service we provide to customers. The Process Excellence Analyst will provide training, development, and coaching to managers and staff, and implement the tools of the E2E management system and ensure leaders are proficient in Lean practices. This position is based out of our office location in St John's with the ability to travel to the other Johnson Inc. / RSA offices locations in Canada.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you

What you will achieve in this role

- Conducts basic diagnostic and design work
- Collect, analyze data and combine with field observations to build a fact base. Be able to perform analysis with minimal guidance
- Develop future set of recommendations from a set of findings and data analyses, leading to an end to end new operating model
- Implement E2E design
- Create a comprehensive plan which ensures successful implementation of design
- Syndicate plan with stakeholder’s and immediate partners to gain support and acceptance
- Ensure completion of work in a timely and effective manner.
- Review delays and gaps in your work stream and effectively resolve issues. Partner with business leaders and project leader in problem solving
- Deliver Lean training to production staff and managers on deployment of Lean and process design elements
- Work with frontline associates and managers in a one-on-one capacity to reinforce skills, and ensure adoption
- Be an agent of change and continuous improvement, challenging the status quo and thinking creatively to solve problems
- Over time, learn all elements of the E2E management system and be comfortable in coaching others

What you bring to this role

- Bachelor’s Degree or equivalent training, plus 5 - 7 years of related business experience required.
- Demonstrated ability to coach and train (must be able to conduct group and one-on-one training)
- Ability to influence others and manage difficult situations
- Strong problem solving and analytic skills (i.e., can conduct root cause analysis, make recommendations, and track results)
- Strong written, oral, communication and presentation skills required (to include comfort working in Excel and PowerPoint)
- Not mandatory: knowledge of specific business lines, products and functions services; Lean or Six Sigma

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA2@JOHNSON.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.