Product Owner

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Job Title:
Product Owner
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Job Type:
Permanent Full Time
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Keeping You Moving

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development. In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward. At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.At RSA Canada, our purpose is to Make Life Better Together and we do that every day through our commitments to our people, our customers and our partners. We are committed to fostering an inclusive, fair, and accessible environment where every team member has the opportunity to reach their full potential and where everyone feels comfortable being their true selves. We hire on the basis of merit and we are committed to inclusive, barrier-free recruitment and selection processes, as well as equal access to training and promotion opportunities.

Position Overview:

The product owner is the primary business representative empowered to represent the business and the primary point of contact to partner in the development, deployment and sustainability of Digital solutions in collaboration with the technical teams. The product owner is the "on the ground" leader to drive projects from vision through to completion. They're responsible for making sure the business benefits are realized and ensuring the desired outcomes are achieved.
Their deep understanding of where the business needs to go enables them to manage the relationship from the project's expected outcomes to scope to benefits. They assure this traceability is prevalent in decision making.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

• Fully understand the context, complexity, goals and needs of the business
• Works in partnership with the business to define tangible business benefits for the digital deliverables
• Define and drive the product vision and roadmap, including recommending product features and prioritization
• Act as the “voice of the customer” to ensure products & festures address known customer needs
• Develop and/or support business case development, defining business objectives and key performance indicators
• Create full traceability from requirement to business benefit for the purposes of prioritization and decision making
• Drive project engagements from vision through the full product life-cycle, including user adoption strategy
• Collaborate with business and technical teams to define and deliver solutions that meet the business needs
• Deliver products and solutions within timelines and assigned budget
• Make decisions in real-time to keep the project moving forward
• Support the development and maintenance of the product back-log:
• Define, write, accept and prioritize user stories and requirements
• Determine the priorities within the backlog and manage stakeholders expectations, including collaborating with stakeholders to understand and determine the “value” of the user stories
• Participate in and lead, where required, project meetings
• Maintain effectively and timely communication with stakeholders to ensure full understanding and awareness of the product roadmap, project progress and status
• Lead product implementation and operationalization
• Coordinate user acceptance testing to ensure the final product moving to production meets the business requirements provided
• Assist in planning and delivery of product rollout, including training, change management and communication
• Ensure appropriate problem resolution has occurred and that system issues are addressed and communicated accordingly, including making final decisions as appropriate
• Evaluate ongoing maintenance and enhancements from a business requirements perspective
• Assess market competition by comparison the company’s product to competitiors’ products
• Work with marketing to define product marketing communications
• Support management by providing information and analyses, answering questions and requests
• Stay abreast of regulatory and technology changes that may impact product expected performance

What you bring to this role

• 2-3 years knowledge and understanding of Property & Casualty insurance – both Personal and Commercial lines of business preferred
• Excellent communicator (both verbal and written) with highly developed presentation, influencing and negotiation skills
• Demonstrated success in defining business benefits and creating requirements to achieve those benefits
• Good understanding of business processes, how to analyze processes, develop new processes, and drive organizational change
• Drive to continually stay informed on new technology and digital opportunities to further improve the business effectiveness
• Excellent organizational and time management skills and experience dealing with tight deadlines and competing priorities
• Proven ability to think strategically, be creative and innovative
• Proactive approach to gaining knowledge about the business area you represent
• Ability to build strong relationships with key business stakeholders
• Ability to critically analyze and the confidence to make decisions, in some cases based on incomplete information
• Intermediate Excel knowledge, specifically coding of formulas
• Intermediate MsWord, Powerpoint & Visio
• Ability to translate technical language to business language to ensure all stakeholders have a consistent understanding
• Familiarity with Agile and Waterfall deliver methods
• Ability to travel to support business and project needs (upto 10%)

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.