National Administrative Team – Home & Auto Insurance

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Job Title:
National Administrative Team – Home & Auto Insurance
Position ID:
J0920-0352
Job Type:
Permanent Full Time
Division:
Home-Auto Operations
Region:
Atlantic
Posting Language:
E
Job Category:
Operations
Number of Positions:
1
Closing Date:
28/09/2020

Keeping You Moving

Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of approximately 1500 employees across Canada working from Newfoundland and Labrador to British Columbia. We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team!

Johnson Inc is the managing agent for Unifund Assurance Company.

Position Overview:

We are looking for a highly motivated individual to assume an Administrative support role, including verbal and written correspondence with our customers, and providing exceptional customer service. The successful candidate will be able to work a flexible shift schedule of days, evenings and/or weekends from our St. John's, NL or our Richmond Hill, Ontario office locations.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

Working in a fast-paced computerized environment, you will be responsible for servicing our customers by:
• Updating Customer Profiles
• Follow-ups for existing abeyances
• Sending E-mail reminders to customers
• Outbound calls to collect missing information
• Provide administrative support to other areas of the business when needed
• Accepting payments and processing changes in payment methods following standard accounting principles

What you bring to this role

The ideal candidate enjoys interacting with clients and team members and is able to establish a rapport on the phone or via email and has a passion for delivering exceptional customer service.
• Bilingual in English and French is considered to be an asset.
• Excellent communication skills
• You demonstrate an advanced knowledge of clerical and administrative requirements with 1-3 years’ experience in an administrative/clerical role
• Advanced computer skills (MS Office and Outlook)
• You have a high attention to detail
• You are extremely organized and task oriented
• Team player and contributor
• Ability to work in a fast paced changing environment

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants. However, only those selected for an interview will be contacted.

We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line.

RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.

RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA2@JOHNSON.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.