Service Specialist, Home & Auto Insurance

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Job Title:
Service Specialist, Home & Auto Insurance
Position ID:
J1019-0049
Job Type:
Permanent Full Time
Division:
Operations
Region:
Atlantic
Posting Language:
E
Job Category:
Operations
Number of Positions:
26
Closing Date:
31/10/2019

Keeping You Moving

Johnson is one of Canada's leading Personal Insurance and Benefits organizations, with a team of approximately 1500 employees across Canada working from Newfoundland and Labrador to British Columbia. We are committed to providing industry leading products and services and to building and maintaining strong customer relationships, leading us to be globally recognized for our service to our customers. We have exciting career opportunities for highly motivated and driven individuals. Embark on a rewarding career by joining our award-winning team!

Johnson Inc is the managing agent for Unifund Assurance Company.

Position Overview:

We are looking for a highly motivated individual to assume the role of Service Specialist, working in our Customer Care Center, located in St. John’s, NL. This position opens the door to great opportunities within the Insurance Industry upon successful completion of required provincial licensing course and exam. The successful candidate will be able to work a flexible shift schedule of days, evenings and/or weekends.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You thrive on meeting and exceeding your service and sales targets. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

Working in a fast-paced computerized environment, the Service Specialist, reporting to Operations Leader, will be responsible for servicing our customers. This will include the
successful completion of required provincial licensing course and exam; as well as
• Providing advice on Home, Auto & Travel insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products
• Cross selling or upselling Home, Auto & Travel products to existing clients
• Processing insurance transactions following underwriting guidelines to meet quality expectations
• Accepting payments and processing changes in payment methods following standard accounting principles
• Handling phone inquiries and requests from existing clients

What you bring to this role

We’re looking for people to add to our team of Insurance Professionals who have a passion for customer service and who aim to deliver their best every day! People who have strong technical, verbal and written communication skills and able to process and retain large amounts of information. The ideal candidate enjoys interacting with clients and team members, is able to establish a rapport on the phone, has a passion for delivering exceptional customer service and is able to work a flexible shift schedule of days, evenings and/or weekends. Bilingual in English and French is considered to be an asset.

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

We thank all applicants. However, only those selected for an interview will be contacted.

We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line.

RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.

RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA2@JOHNSON.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.