Process Excellence Partner

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Job Title:
Process Excellence Partner
Position ID:
J1218-0006
Job Type:
Permanent Full Time
Division:
Operations
Region:
Ontario
Job Category:
Operations
Number of Positions:
1
Closing Date:
17/12/2018

Keeping You Moving

RSA is one of the world’s leading multinational insurance groups with over 300 years of experience and over 20 million customers worldwide.Our people are committed to building a dynamic internal culture where our people love what they do and feel motivated to keep things moving – for customers, for their colleagues and as part of their own growth and development. In RSA, employing positive people is how we achieve success. You will be working in an environment that encourages you to do great work and you constantly will be faced with fresh challenges that have a direct impact on our business. We believe your personality and passion will keep RSA and our business moving forward. At RSA we have a culture that supports and rewards high performance with a competitive reward policy for top performers. Our rewards package includes competitive compensation, work / life balance, opportunities to learn and the chance to make a difference working for a worldwide industry leader.At RSA Canada, our purpose is to Make Life Better Together and we do that every day through our commitments to our people, our customers and our partners. We are committed to fostering an inclusive, fair, and accessible environment where every team member has the opportunity to reach their full potential and where everyone feels comfortable being their true selves. We hire on the basis of merit and we are committed to inclusive, barrier-free recruitment and selection processes, as well as equal access to training and promotion opportunities.

Position Overview:

The Process Excellence Partner will lead deployment of E2E optimization in the company. As a Process Excellence Partner, one will create and foster an environment that promotes continuous improvement, increases consistency & transparency, and empower employees to enhance the value of the service we provide to customers. Process Excellence Partner will provide training, development, and coaching to managers and staff, and implement the tools of the E2E management system and ensure leaders are proficient in Lean practices.

This position is based out of our office location in Mississauga, ON with the ability to travel to the other RSA Offices.

Who you are

Your enthusiasm is infectious. You challenge the status quo. You find solutions to problems. You go the extra mile to exceed customers’ expectations. You get things done the right way. You represent our brand with passion and pride. You are a team player. You have fun and you make work fun for those working around you.

What you will achieve in this role

- Conducts basic diagnostic and design work
- Collect, analyze data and combine with field observations to build a fact base. Be able to perform analysis with minimal guidance
- Develop future set of recommendations from a set of findings and data analyses, leading to an end to end new operating model
- Implement E2E design
- Create a comprehensive plan which ensures successful implementation of design
- Syndicate plan with stakeholder’s and immediate partners to gain support and acceptance
- Ensure completion of work in a timely and effective manner.
- Review delays and gaps in your work stream and effectively resolve issues. Partner with business leaders and project leader in problem solving
- Deliver Lean training to production staff and managers on deployment of Lean and process design elements
- Work with frontline associates and managers in a one-on-one capacity to reinforce skills, and ensure adoption
- Be an agent of change and continuous improvement, challenging the status quo and thinking creatively to solve problems
- Over time, learn all elements of the E2E management system and be comfortable in coaching others

What you bring to this role

- Bachelor’s Degree or equivalent training, plus 5 - 7 years of related business experience required.
- Demonstrated ability to coach and train (must be able to conduct group and one-on-one training)
- Ability to influence others and manage difficult situations
- Strong problem solving and analytic skills (i.e., can conduct root cause analysis, make recommendations, and track results)
- Strong written, oral, communication and presentation skills required (to include comfort working in Excel and PowerPoint)
- Not mandatory: knowledge of specific business lines, products and functions services; Lean or Six Sigma

Other Information

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.We thank all applicants. However, only those selected for an interview will be contacted.We invite you to learn more about us at our Career Site, www.rsagroup.ca, where you can apply on line. RSA group of Companies is strongly committed to diversity and welcomes applications from visible minority group members, women, Aboriginal persons, and persons with disabilities, members of the LGBT community, and others who may contribute to the further diversification of ideas.RSA group of Companies will provide reasonable accommodation for qualified individuals with disabilities in the job application process.If you have difficulty using our online application system and you need an accommodation due to a disability, please email AODA@RSAGROUP.CA or call us at toll free 1 (800)-855-0511. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.

Applicants agree that by providing personal information in response to this ad, and otherwise in any recruitment process with RSA or its affiliated companies (the “Company”) such personal information may be retained and used for a period of one (1) year from the date of this application, for the purpose of consideration for employment opportunities which may arise during that time period, unless an applicant notifies the Company to the contrary.

Johnson is an equal opportunity employer. We thank all applicants for their interest. However, only those selected for an interview will be contacted.